Support
Support
Frequently Asked Questions
How do the formats work together?add
Every format is designed to sit inside one scent family. Start with Body Wash in the shower, move to Body Oil on damp skin, reach for Body Mist through the day, and finish with Perfume on pulse points when the moment calls for it. Diffuser works in the background of your space.
Which format should I start with?add
Most people start with Body Oil — it gives the clearest sense of the family close to skin, absorbs quickly, and becomes the foundation the other formats sit on top of.
What skin types is it suitable for?add
All skin types. The botanical oil blend is gentle and non-comedogenic.
Is every format available in every scent family?add
Yes. Body Oil, Body Wash, Body Mist, Diffuser, and Perfume are each offered across Smoky, Woody, and Mossy.
Is it safe for sensitive skin?add
We use no synthetic dyes or parabens. If you have specific allergies, please review the full ingredient list on the product page or contact us.
Shipping
Free standard shipping on orders over $100.
Standard: 3–5 business days.
Express: 1–2 business days (additional fee applies).
Orders are processed within 1 business day.
Returns
We accept returns within 14 days of delivery for unopened, unused products in original packaging.
To initiate a return, please contact us with your order number.
Refunds are processed within 5–7 business days after we receive the returned item.
Payment
We accept all major credit cards, Apple Pay, Google Pay, and PayPal.
Contact
Email: hello@skincoil.com
Response time: within 24 hours on business days.